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EST. SEPTEMBER 8th, 1997
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DVD Video - Disc bugs & defects

Toy Story / Toy Story 2: Ultimate Toy Box: 3-Disc Collector's Set
Release Date: 10/17/00

    Description: General inability to successfully view the media on any one of the DVDs. / Supplemental DVD does not play in part or at all. / Layer change of Toy Story 2 initiates scene from another film ('High Fidelity') prior to freezing and locking the player.
    Player(s): All Players (Various)
    Resolution: These problems occur due to an error during the replication process at Technicolor. Only a small part of the discs suffer from this problem and are said to be contained to a regional section of the United States. Buena Vista recommends that consumers return their defective copies to the place of purchase for a replacement. If there are any additional questions, call Buena Vista customer service to arrange a replacement if necessary: 1-800-723-4763
    Status: moderate

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